Care Specialist

📋 Description

• Delight customers with excellent service and a friendly attitude.
• Handle billing, delivery inquiries via phone, text, and email.
• Call vets when med info or refills are needed.
• Explain Mixlab values and policies to new customers considering switching.
• Coordinate with veterinarians, pharmacists, and couriers to fulfill orders.
• Use multiple systems to find info, troubleshoot, and process orders.

🎯 Requirements

• Bachelor’s or high school diploma with relevant experience.
• 2-3 years in a customer-centric role.
• Experience in veterinary care or medical field preferred.
• Able to learn basic medication info and escalate to a pharmacist.
• Understand basic medication formulations and NYS laws.
• Calm under pressure with strong empathy and communication.

🎁 Benefits

• 100% employer-paid health, dental and vision insurance.
• Paid time off for vacation, holidays and sick time.
• Competitive wages with growth opportunities.
• Company stock options and 401(k) with match.
• Pre-tax commuter benefits and HSA/FSA.
• Referral bonuses up to $1,000 and wellness benefits.