Answer inbound calls professionally and empathetically
Conduct needs assessments to determine support and resources
Support members via email, web, and chat during downtimes
Verify member eligibility and record requests in our CRM
Educate members about their benefit plans and services
Provide queue coverage 8:00 AM–8:00 PM ET, Mon–Fri, including occasional holidays

🎯 Requirements

Bachelor’s Degree preferred or relevant work experience
2–4+ years client service in human services
High emotional intelligence and empathy
Strong verbal and written communication skills
Excellent analytical, organizational, and time management abilities
Collaborative team player with a passion for delivering exceptional service

🎁 Benefits

Health insurance coverage
Life and disability insurance
401(k) employer matching
Paid holidays and PTO
Hybrid work environment

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