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crm salesforce healthcare call center verint📋 Description
- Guide patients and caregivers through home care journey
- Provide empathetic, high-quality customer service
- Handle high-volume inbound calls and time-off/pay inquiries
- Follow procedures to ensure quality and compliance
- Assist with scheduling and coordination of care in a hybrid work setting
🎯 Requirements
- 2+ years in a high-volume inbound call center or contact center
- Experience with Salesforce, Medflyt, Verint or similar CRMs
- Excellent communication, empathy, active listening
- Proficient data entry and multitasking
- Healthcare or startup experience is a plus; bilingual is a plus
🎁 Benefits
- Competitive compensation and benefits
- Medical, dental, vision, life insurance and PTO
- 401k with company match and wellness programs
- Hybrid work arrangement
- Opportunities for growth and learning
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