Related skills
program management vendor management workflow design bpo management tooling setup📋 Description
- Design Armenia Care operating model with internal teams and BPOs.
- Define workflows, escalation paths, and handoffs between Care and BPOs.
- Own feedback loop and model adjustments as activity ramps up.
- Lead BPO setup and drive day-to-day performance (SLA, productivity).
- Align BPOs with Alan culture; onboarding and training ramp-up.
- Build and integrate Armenia tooling stack (ticketing, phone, automation).
🎯 Requirements
- Strong program management across multi-workstreams.
- Build from scratch in ambiguity; create the playbook.
- BPO/vendor management: governance and performance.
- Train and align external partners to standards.
- Align local and global cross-functional stakeholders.
- Armenian language native or strong familiarity; English fluent.
🎁 Benefits
- Lead a ground-breaking Armenia launch.
- Build and own the Armenia playbook from day one.
- Collaborate with global Care Ops, Product, Eng teams.
- Be part of a fast-growing European health tech company.
- Attractive growth opportunities and culture.
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