Related skills
slack billing customer service insurance zendesk📋 Description
- Coordinate quality patient care and participant experience
- Troubleshoot Meru Health app issues with the tech team
- Deliver concierge onboarding and registration with high-touch care
- Facilitate intake scheduling and manage provider/coach availability
- Manage internal/external referrals within SLA timelines
- Triage customer concerns via Zendesk with empathy
🎯 Requirements
- 2+ years US healthcare experience incl insurance billing and care coordination
- Empathy-driven communicator with compassionate interactions
- Proactive owner, self-starter, adaptable to change
- Tech-savvy with Zendesk, Slack, and proprietary tools
- Spanish bilingual preferred
- Provider Portals and Claims/Billing; MH startup experience preferred
🎁 Benefits
- Health benefits: 100% employee coverage, 75% dependent coverage
- HSA with employer contributions
- PTO: 4 weeks first year, 5 weeks after anniversary
- Wellness stipend: $400
- Home office stipend: $250
- Phone & internet stipend: $150/month
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