Care Operations Associate

📋 Description

• Primary contact for care support via phone, email, and chat with privacy compliance.
• Help students navigate portals, activate care, and schedule appointments.
• Collaborate with clinical, technical, partner success, and internal teams to resolve issues.
• Document interactions and resolutions in CRM and EHR.
• Identify and escalate urgent or sensitive issues for immediate resolution.
• Contribute to care operations workflows, SOPs, and training resources.

🎯 Requirements

• High school diploma or equivalent; associate's or bachelor's preferred.
• 1-3 years in customer service, healthcare setting preferred.
• Zendesk, Slack, Google Workspace; CRM/EHR experience preferred.
• HIPAA knowledge; maintain confidentiality and privacy.
• Excellent verbal and written communication; comfortable as external spokesperson.
• Own end-to-end processes, troubleshoot beyond scripts, propose improvements.

🎁 Benefits

• Flexible work location
• PTO, sick days, jury duty days, bereavement; sabbatical after five years
• 401(k)
• Medical, vision, and dental coverage for employees, spouses, and dependents
• Inclusive parental leave
• $1,000 new-parent mental wellness benefit