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fintech data backend sql ai📋 Description
- Own the toughest support cases across brokerage, crypto, wealth
- Investigate root causes; craft AI resolution paths
- Move from reactive to proactive care and workflows
- Ensure client experience; own the quality of moments
- Bridge client needs with Product & Engineering
- Collaborate across teams to reduce repeats and codify fixes
🎯 Requirements
- Experience in Operations, Technical Support, or Customer roles
- Strong investigative and problem-solving for complex issues
- AI as a daily work multiplier
- Clear, empathetic communication; client-focused
- Collaborate with Product & Engineering; translate pain into specs
- Fluent in French and English; comfortable with APIs and data flows
🎁 Benefits
- Hybrid setup; in-person meetups in Paris
- Competitive compensation
- Ownership and autonomy from day one
- Impact on customers' financial lives
- Learn and grow with top performers
- Culture focused on performance and collaboration
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