Care Guide

📋 Description

• Engage members to understand needs, preferences, and barriers.
• Provide personalized provider recommendations and resources.
• Educate members on navigating care options in their market.
• Coordinate referrals and track timely access to care.
• Document interactions in care management software.
• Advocate for members and help with benefits decisions.

🎯 Requirements

• Associate’s or Bachelor’s degree in healthcare field (or equivalent).
• 2+ years in care coordination, patient navigation, or case management.
• Strong understanding of healthcare systems and insurance benefits.
• Excellent communication, empathy, and problem-solving skills.
• Comfortable using CRM or care management software.
• Passion for helping people and improving access to care.