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communication french project management b2b english📋 Description
- Transform member requests into delightful experiences.
- Provide meaningful, timely, accurate information.
- Guide members across channels: email, chat, phone.
- Master the French healthcare system and B2B needs.
- 80% time on member support, 20% on Care projects.
- Lead end-to-end improvements and project initiatives.
🎯 Requirements
- Fluent French & English (written and spoken).
- Multichannel communication with empathy.
- Navigate technology and digital tools confidently.
- Translate complex healthcare questions into simple experiences.
- Experience in customer support or Care teams is a plus.
- Willingness to collaborate and drive improvements.
🎁 Benefits
- Fair rewards with equity for permanent contracts.
- Flexible Office: HQ space, co-working or remote.
- Top-of-the-line equipment: MacBook Pro, monitor, etc.
- Flexible vacation policy and working hours.
- Delightful health insurance for you and your children.
- Parental leave and commuter benefits.
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