Related skills
communication customer support french b2b english📋 Description
- Transform member requests into delightful experiences
- Provide meaningful solutions and timely, accurate guidance
- Master the French healthcare system and support B2B partners
- Guide members across email, chat, and phone with empathy
- Lead end-to-end Care projects and drive process excellence
- Build high-performing teams and shape the future of Care at Alan
🎯 Requirements
- Master French and English (written and spoken)
- Strong empathy and customer-centric mindset
- Excellent written and spoken communication
- Proficient with digital tools and CRM systems
- Ability to work in a hybrid setup in France
- Healthcare or B2B care experience a plus
🎁 Benefits
- Equity packages with base salary (permanent contracts)
- Flexible office options or remote with home office equipment
- High-quality equipment provided (MacBook Pro, etc.)
- Flexible vacation policy and hours
- Comprehensive healthcare insurance for you and dependents
- Learning and coaching opportunities
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