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crm french customer service project management english📋 Description
- Transform member requests into delightful experiences
- Provide swift, timely responses with clear information
- Guide members through the French healthcare system
- Support B2B partners with Alan's care solutions
- Lead end-to-end Care projects and process improvements
- Build high-performing project teams and shape Care at Alan
🎯 Requirements
- Fluent in French and English (written and spoken)
- Excellent communication and empathy
- Experience in multi-channel member support (email, chat, phone)
- Proficient with CRM tools and digital workflows
- Knowledge of the French healthcare system (nice to have)
- Strong initiative and collaboration in hybrid/remote setups
🎁 Benefits
- Equity packages for permanent contracts
- Flexible office options or remote sponsorship
- Premium equipment (Mac, monitor, headphones)
- Flexible vacation policy and hours
- Comprehensive health insurance for you and children
- Learning budget and coaching culture
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