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customer support french process improvement b2b englishπ Description
- Transform member requests into delightful experiences.
- Provide meaningful solutions with swift, clear guidance.
- Master the French healthcare system and B2B needs.
- Lead end-to-end Care projects and process improvements.
- Build high-performing Care teams and shape Alan's future.
- Example projects: empower members; design Care team structures.
π― Requirements
- Master French and English at full working proficiency.
- Genuine passion for helping others and solving member challenges.
- Navigate technology confidently and use digital tools.
- Comfortable connecting with members via email, chat, and phone (callback).
- Bring empathy and a calm presence to every interaction.
- Proactive, collaborative, and able to turn ideas into action.
- Bonus: understanding the French healthcare system.
π Benefits
- Fair rewards with equity packages for permanent contracts.
- Flexible Office: HQ space, co-working hubs, or full-remote with equipment sponsorship.
- Top-tier equipment: MacBook Pro, monitor, headphones.
- Flexible vacation policy and working hours.
- Comprehensive healthcare insurance for you and your children.
- Parental leave for new parents (permanent contracts).
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