Provides excellent customer service in person, on the phone, and in high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups and inquiries; provides information about services and products.
Enters data in practice management software, including billing and accounts.
Reconciles cash drawer and performs end-of-day financial duties.

🎯 Requirements

Minimum 1 year CSR experience in a veterinary hospital.
Strong communication and interpersonal skills.
Comfortable in a fast-paced environment; reliable and punctual.

🎁 Benefits

Medical, dental, and vision insurance
Paid parental leave
401(k) with discretionary contributions
Team member pet discounts
Calm app access and 24/7 EAP
CE stipends and career development resources

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