Care Coordinator- Lower East Side

📋 Description

• Welcome patients and manage appointment flow.
• Respond to calls and emails within 2 hours, and within 24 hours.
• Guide patients through out-of-network experience.
• Deliver 5-star customer service and foster collaboration.
• Embody SPEAR-IT values: Service, Passion, Empathy.

🎯 Requirements

• Previous customer service experience.
• Hospitable, welcoming and team-oriented.
• Strong communication and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

🎁 Benefits

• One Medical paid membership.
• Mental health benefits including PTO and Journey Live EAP.
• Medical, Dental, Vision benefits; Commuter FSA.
• 401(k) Safe Harbor Match up to 4%.
• Generous PTO, floating holidays, company holidays and events.