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french customer service bilingual english google suite📋 Description
- Provide empathetic customer support across channels
- Drive member engagement from enrollment to program completion
- Collaborate with Physical Therapists to assist members
- Establish human connections and personalize support
- Leverage technology and internal teams to resolve questions
- Participate in outreach campaigns to encourage progress
🎯 Requirements
- English and French (Bi-Lingual required)
- 1+ years of experience in Tech Support, Call Center or Customer Service
- Bachelor’s Degree or 2 years relevant service-based experience preferred
- Empathetic critical thinking
- Excellent written and verbal communication
- Proficient use of Google Suite (Docs, Sheets, Slides)
🎁 Benefits
- Competitive salary and career development
- Flexible, supportive startup culture with 40-hour weeks
- 15 PTO days, 10 sick days, 13 holidays
- Health and well-being programs (yoga classes, digital therapy)
- Work with a talented, mission-driven team
- Impact on industry with innovative solutions
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