Care Coordinator

📋 Description

• Support patient care and make patients feel welcomed.
• Manage appointment flow; respond to calls/emails within 2 hours and within 24 hours.
• Guide patients through out-of-network process and greet at the clinic with a smile.
• Deliver 5-star customer service.
• Foster a collaborative, community environment for patients and teammates.
• Align with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

🎯 Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication and multitasking.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

🎁 Benefits

• One Medical paid membership.
• Mental Health benefits incl. PTO and Journey Live EAP.
• Medical, Dental, Vision benefits; Commuter FSA plan.
• 401(k) Safe Harbor match up to 4% of comp.
• Paid time off, floating holidays, company holidays.
• Gym membership discounts at Blink & Crunch Fitness.