Related skills
communication customer service teamwork hospitality care coordination📋 Description
- Welcome patients and manage appointment flow.
- Respond to calls and emails within 2 hours, 24 hours max.
- Guide patients through out-of-network experiences with a smile.
- Deliver 5-star customer service; foster a collaborative team.
🎯 Requirements
- Previous customer service experience.
- Hospitable, welcoming, and team-oriented.
- Strong communication and multitasking.
- Strong attention to detail and willingness to grow.
- BA.BS degree preferred, not required.
- Physical requirements: dexterity, keyboard use, hearing, vision; sit/stand/walk; lift up to 10 lb.
🎁 Benefits
- One Medical paid membership.
- Mental health benefits incl. PTO and Journey Live EAP.
- Medical, Dental, Vision benefits; Commuter FSA.
- 401(k) Safe Harbor: SPEAR matches up to 4%.
- Generous PTO, floating holidays, company holidays.
- Gym membership discounts with Blink & Crunch.
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