Care Coordinator

📋 Description

• Provide telephonic support for Care Navigation and members.
• Coordinate non-clinical follow-up and case work.
• Work with members, vendors, providers for care coordination.
• Co-manage cases with care managers; ensure tasks on time.
• Liaise between Care Navigation and Customer Service teams.
• Use Google Suite and other systems to respond to inquiries.
• Perform other duties and projects as assigned by Manager.

🎯 Requirements

• 1+ year experience in customer-facing role; healthcare preferred.
• Bilingual English/Spanish preferred.
• Bachelor's or Associate degree is a plus.
• Medical Assistant or Pharmacy technician experience is a plus.
• Handle multiple priorities, organize workload, and meet deadlines.
• Positive, cooperative, team-based mindset.
• Outstanding oral and written interpersonal communication skills.
• Comfortable navigating multiple computer applications.

🎁 Benefits

• Hybrid role based in Plano, TX or Lehi, UT.
• 5,000 stock options plus health insurance, 401k, and PTO.
• Flexible work arrangements and work-life balance.
• Professional development via internal mobility and mentorship.