Care Concierge Coordinator

📋 Description

• Conduct outbound calls to referred clients as the first brand contact
• Schedule clients with their occupational therapist
• Conduct pre-appointment follow-ups to minimize no-shows
• Manage inbound inquiries across phone, email, and text channels
• Document client interactions in Salesforce
• Communicate with health plan and partners professionally

🎯 Requirements

• 2+ years in a customer-facing role with high-volume phone work
• Empathy-driven approach when engaging older adults or high-needs clients
• Strong written communication across email, text, and messaging
• Ability to synthesize information quickly and clearly
• Remote-friendly; Salesforce and TalkDesk experience preferred
• Highly organized with the ability to manage many touchpoints

🎁 Benefits

• Generous health, vision, and dental plans
• HSAs
• Short and long-term disability
• Life and personal accident insurance
• 401(k) immediately upon hire
• Generous referral program