Care Advocate Outbound

📋 Description

• Full-time position; Mon-Fri 9:00am to 6:00pm CST (remote)
• Make at least 100 outbound calls per day
• Deliver clear, enthusiastic communication to encourage service use
• Collect member history and triage to frontline care teams
• Provide concierge-level service and establish rapport with members
• Proactively communicate benefits and value to members

🎯 Requirements

• 1+ years experience in customer service, service, admin, or reception
• Excellent written and verbal communication skills
• Ability to thrive in a performance-based environment
• High level of personal accountability
• Commitment to quality and continuous improvement
• Ability to perform well under pressure in a fast-paced environment

🎁 Benefits

• Flexible Time Off/PTO, 13 paid holidays
• Competitive medical, dental, and vision coverage
• Flexible 401(k) plan with company match
• Mental health and wellness benefits
• Life insurance, disability insurance, and supplemental insurance
• Stock options and corporate bonus eligibility