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Overview

Cardinal Heating & Air is seeking a Customer Service Representative in Kirkland, Washington to join our team. You will be the first point of contact for customers, handling inquiries, scheduling service calls, and ensuring a positive experience.

Responsibilities

Answer inbound calls, emails, and messages from customers in a courteous and professional manner.
Schedule and coordinate HVAC service appointments with technicians and dispatch teams.
Maintain accurate customer records in our CRM and update case notes.
Provide product and service information, quotes, and order statuses.
Resolve customer issues and follow up to ensure satisfaction.
Collaborate with technicians and sales teams to meet customer needs.

Qualifications

High school diploma or equivalent; 1+ year of customer service experience preferred.
Strong communication, problem-solving, and multitasking skills.
Proficiency with CRM systems (e.g., Zendesk, Salesforce) and MS Office/Google Workspace.
Ability to work on-site in Kirkland, WA.

Benefits

Competitive compensation and opportunities for growth.
Health, dental, and vision insurance options.
Paid time off and holidays.

How to Apply

Please apply through the Greenhouse posting: https://job-boards.greenhouse.io/cardinal/jobs/4007377009

Cardinal