Card Services Assistant Manager

📋 Description

• Knowledge of credit union resources, services, policies, and member/customer service procedures.
• Analyzes performance of existing products for enhancements.
• Recommends new products or enhancements to management.
• First-level contact for escalated Card Services issues.
• Assists customers via telephone with inquiries, account info, transactions, and eligibility.
• Monitors call volume, abandon rates, and productivity; ensures coverage.

🎯 Requirements

• Associate degree or equivalent preferred.
• 3–5 years of card service experience.
• 1–2 years of management-related experience.
• Knowledge of Reg E, Reg Z, Card Act compliance.
• Strong skills in Microsoft Excel, Word, and Access.
• Attends training classes for job duties and career development.

🎁 Benefits

• Remote or hybrid work options based on position.
• 401(k) with employer match up to 6% and immediate vesting.
• Health insurance with PPO plans.
• FSA/HSA options and other accounts.
• Dental and Vision insurance with employer contributions.
• Vacation Leave, Sick Leave, and 11 paid holidays.