Job Description:

CaptivateIQ, the agile commission solution, enables companies to consistently align revenue teams with evolving business goals.

Combining flexibility with ease of use, CaptivateIQ offers the ability to build any commission plan, save time in payout processing, and motivate sales reps to achieve revenue targets through real-time visibility.

We’ve grown over 3x by all measures in the past year – including revenue, customers, and employees – and we’re searching for more great folks such as yourself to help us transform the world of commission management.

About the role

The Site Reliability Engineering team in CaptivateIQ operates horizontally across the engineering organization, supporting our development teams by providing them with the tools and processes they need to operate in a frictionless manner. We provide the infrastructure needed to run our production platform, and are responsible for the reliable and secure operation of that platform. We own the observability that will give us prior warning of impending issues, and will take the necessary action to mitigate those issues.

The team are passionate, driven, forward-thinking engineers, who take as much pride in problem prevention as they do in problem solving. We are passionate about technology and innovation, and continually strive to be aware of the latest solutions the industry has to offer. Automation and infrastructure-as-code enable us to put efficient, repeatable processes in place, and we have the flexibility and foresight needed for us to ensure we are working where we are needed most.

We strive to be excellent communicators who understand the value of cooperation with stakeholders, and the importance of information sharing. We have the capability to develop expertise in areas we are less familiar with and the ability to share that knowledge with the rest of the team.

We are primarily interested in candidates who are located in the Central or East Coast US time zones.

Responsibilities:

Help the engineering team to deliver safe, reliable code to production to meet product requirements.

Design, develop and maintain our infrastructure as we grow to take on more customers and more complex use cases.

Develop monitoring and dashboards to ensure visibility into all aspects of our application’s performance and stability

Implementing systems that are highly available, scalable, and self-healing on the AWS platform.

Document everything so your findings turn into repeatable actions; automate everything.

Create runbooks and incident response plans to respond to issues quickly and efficiently

Ensure CaptivateIQ adheres to its compliance and security requirements.

Requirements:

5+ years of experience in an SRE or DevOps role

Familiarity with security, deployment, and management for AWS

Experience with Infrastructure as Code tools such as Terraform

Strong verbal and written communication and organizational skills

Experience with Docker, containers, and container orchestration tools (ECS, Nomad, Kubernetes)

Some experience with scripting skills (Bash, Python)

Sharp attention to detail, solutions-oriented, and a user-centric focus

Nice to have:

Experience in building scalable, reliable web applications

Experience with PostgreSQL and RDS

Experience with Redis and ElastiCache

Experience in a regulated environment (e.g., HIPAA, PCI)

Experience with SOC2 audits and controls

Benefits:

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents

Flexible vacation days and quarterly mental health days so you can recharge

Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)

One time work from home stipend & annual stipends for professional development and caretaking

Virtual team lunches to keep you connected

(US-ONLY) 401k plan to participate in and save towards the future

Newest Apple products to help you do your best work

Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice to Prospective Candidates:

Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.

Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.

Ask candidates to make a payment in order to be considered for a position.

Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

CaptivateIQ takes a market-based approach to pay, and the base salary range for this job posting shows the minimum and maximum target starting base salary. The successful candidate’s starting base salary will be determined based on the candidate’s job-related skills, relevant experience, education, work location, market conditions, and other factors. This range may be modified in the future. Certain positions may be eligible for incentive compensation, equity, and other benefits.

Additional Information

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

CaptivateIQ

Site Reliability Engineer (SRE)