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Capital

Senior User Researcher

Hybrid Product
Added
11 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

ux research usability testing interviews qualitative methods quantitative methods

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We’re looking for a Senior Product Researcher to join our expanding team at Capital.com. This role will focus on strategic, high-impact projects related to our new financial products, helping shape the future of integrated financial experiences.

You’ll lead end-to-end research across the product development lifecycle, from early discovery to concept testing and post-launch evaluation. Your insights will guide product strategy, design, and positioning, ensuring our solutions meet real customer needs and stand out in a rapidly evolving fintech landscape.

Experience in banking, fintech, or financial services is highly desirable, as you’ll play a key role in helping the business understand complex customer relationships with money, including trading and investing propositions.

Responsabilities

  • Lead end-to-end product research: defining objectives, choosing methods, creating research plans and scripts, conducting studies, and synthesizing findings into actionable insights.
  • Conduct both generative and evaluative research studies across different markets (e.g. Middle East, Asia, Europe, etc..).In particular, conduct discovery research/ customer research to identify unmet needs and inform early-stage product strategy.
  • Run concept and usability testing, helping teams refine ideas and improve user experience.
  • Partner with Product and Design to shape new propositions and experiences, and to measure the success of new features/creative content.
  • Translate qualitative and quantitative insights into strategic narratives and recommendations that influence stakeholders across disciplines and seniority levels.
  • Collaborate with cross-functional teams and external research partners to deliver high-quality, timely insights.
  • Make sure the user insights are embedded,actioned and prioritised in the Product roadmap.
  • Work closely with the Data Team to build an understanding of customer behaviour to measure the performance of our products.
  • Work with the Director of Research to create a user centric culture and embed the user voice in strategic planning and scoping sessions.
  • Proactively identify new product opportunities through user insights, and go beyond individual projects by actively engaging and collaborating with stakeholders across teams.

    • Requirements

  • 5+ years of experience in product/UX research, ideally within fintech, banking, or a similar digital product environment.
  • Proven ability to lead end-to-end research — from scoping and method design to analysis and storytelling.
  • Strong knowledge of qualitative and quantitative methods, and how to combine them for maximum impact (e.g. interviews, usability testing, diary studies, card sorting, surveys, and workshops)Able to triangulate product data.
  • Able to turn insights and unmet needs into actionable opportunities.
  • Experience working to strict deadlines and on different projects over a period of time.Understanding of user behaviour in financial contexts.
  • Experience in engaging with diverse markets.
  • Confident communicator with excellent stakeholder management and presentation skills.
  • Skilled at turning complex insights into clear, actionable recommendations that influence strategy and product direction.
  • Comfortable working across multiple workstreams in a fast-paced, growth-focused environment.
  • Curious, analytical, and collaborative — with a genuine passion for understanding people and shaping products that make finance more accessible.

    • Nice to Have

  • Ability to speak additional languages like German & Arabic.

    • Additional Information

    What you will get in return:

    •

    Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

    •

    Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

    •

    Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

    •

    Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

    •

    Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

    •

    Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

    •

    Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

    •

    Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.

    Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon requesthr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

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