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Added
18 days ago
Location
Type
Full time
Salary
$35K - $39K

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Related skills

okta linux windows jira confluence

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Join our dynamic IT Service Desk team! As our company continues to expand at an exciting pace, we're looking for a dedicated and skilled individual for IT Service Desk role. This position is crucial for ensuring our employees receive top-notch technical support and that our service quality remains uncompromised as our user base grows. If you thrive in a fast-paced environment and are committed to delivering excellent service, this could be the perfect fit.

Responsibilities

  • Receiving and handling user requests in the scope of IT support
  • Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
  • Creating user instructions and keeping them up to date
  • Access granting to internal services/applications
  • Administration of the corporate messenger and mail system
  • Keeping and maintaining IT Assets inventory
  • Maintaining and updating IT asset inventory, ensuring proper documentation and control
  • Assistance in device management
  • Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms

    • Requirements

  • Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
  • Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting
  • Responsible attitude toward assigned tasks and a keen eye for detail.
  • Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
  • Excellent problem-solving skills and ability to diagnose and resolve technical issues.
  • Strong communication skills, both written and verbal.
  • Experience with IT Asset Management Systems.
  • Experience in a self-driven role within a technology-focused organization.
  • Experience in diagnosing and resolving hardware, software, and network issues.
  • Familiarity with networking concepts (TCP/IP, VPN etc.,).

    • Nice to have

  • Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.).
  • Understanding of ITILExperience with Jira/Confluence
  • Experience in Mobile Device Management (MDM) and identity providers like Okta.
  • Experience selecting, installing, and configuring audio systems in meeting rooms

    • Additional Information

    What you will get in return:

    •

    Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

    •

    Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

    •

    Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

    •

    Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

    •

    Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

    •

    Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

    •

    Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

    •

    Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.

    Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon requesthr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

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