We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Cyprus, Limassol!

We're seeking a French-speaking Client Service Associate to join our team and help spread our message.

Responsibilities:

Support our clients at all levels

Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls

Assist clients with the KYC procedure

Provide a tour around the trading platform

Build client trust and satisfaction through professional support and training

Be keenly aware of the competitive landscape and understand financial markets

Collect clients’ feedback and analyze how clients’ experience can be improved

Keep open communication between the departments to resolve any issues

Requirements:

English level Upper-Intermediate

Proficiency in French

Advanced interpersonal and communication skills

Ability to listen to clients and your team’s needs and find solutions

Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00 PM to 9:00 PM)

Excellent communication skills, both verbal and written

What we offer:

Performance Review

Outstanding equipment

21 days Annual Leave

Volunteering program

Referral program

Provident Fund

Medical Insurance Coverage

Great friendly and professional working environment

Workation

Additional Information

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

Capital

Client Service Associate (French & English speaking)