Related skills
snowflake sql ai data modeling data pipelines📋 Description
- Architect and maintain a capacity model across channels.
- Model agent productivity; track handle time and interactions.
- Translate FTE needs into staffing plans; participate in budget reviews.
- Drive offshore vendor capacity locks; enforce forecasted hiring targets.
- Project staffing by issue-type and market with seasonality.
- Map ticket data through carrier → payer → agent; ensure data quality.
🎯 Requirements
- Advanced SQL: Snowflake, with CTEs and window functions.
- Data modeling and capacity planning experience.
- Data pipelines and DAG-based workflows.
- AI/LLM tooling for exploratory data analysis.
- Strong cross-functional collaboration with CX leadership and Finance.
- Experience with offshore/vendor management is helpful.
🎁 Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home stipend
- Therapy Reimbursement
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