Related skills
looker sql python tableau data visualization📋 Description
- Forecast capacity and demand for a 3-year horizon using data science.
- Build forecasting models and optimize resource allocation.
- Use SQL and Python to analyze data and monitor KPIs.
- Develop automated data pipelines and planning tools.
- Collaborate with HR, Finance, Ops, and Data Science on capacity decisions.
- Present data-driven insights to executives and mitigate risks.
🎯 Requirements
- 3-7 years in capacity planning or workforce analytics.
- WFM tools: Genesys, Verint, Assembled.
- Forecasting, staffing metrics (shrinkage, occupancy), and scheduling strategies.
- SQL and Python for data analysis; AI/ML forecasting.
🎁 Benefits
- Remote work options
- Medical insurance
- Flexible time off
- Retirement savings plans
- Family planning support
- Inclusive workplace and accommodations
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