Please mention that you found this job on empllo.com. Thanks & good luck!
Tired of Manually Applying to Jobs?
Let JobCopilot do it for you!
Set your preferences and let your AI copilot handle the job search while you sleep.
- Applies for jobs that actually match your skills
- Tailors your resume and cover letter automatically
- Works 24/7—so you don't have to
Build Your Career at Canto – Where Innovation Meets Impact
At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Joining Canto means becoming part of a dynamic team where your contributions truly matter.
We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.
If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!
Job Title: Director, Implementation
Location:
Remote – U.S. (See eligible states below)Company Overview
Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto,
we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.It’s
an exciting time to join the Canto team. We have great people here already and are growing rapidly — we look forward to hearing from you if you match the role below.This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment.
Job Overview
The
Director of Customer Implementation will shape the future of how customers experience our platform for the first time, leading a global team to redefine onboarding through innovation, AI, and automation. This role blends strategic vision with technical curiosity — driving smarter, more intuitive ways for customers to get value faster. Partnering closely with global leaders, this person will champion transformation across regions and teams, ensuring every implementation reflects Canto’s commitment to simplicity, intelligence, and customer success.
Key Responsibilities
- Lead a global transformation of Canto’s customer onboarding experience, leveraging AI, automation, and data insights to redefine how customers realize value from day one.
- Develop and execute a forward-looking implementation strategy that aligns with company growth goals and positions Canto as an industry leader in intelligent customer onboarding.
- Inspire and empower a high-performing global team, cultivating innovation, accountability, and technical excellence across NAM and EMEA.
- Evolve technical implementation practices, including data migrations and integrations, into scalable, automated frameworks that enhance quality and efficiency.
- Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a seamless, insight-driven customer journey from implementation through adoption.
- Redesign and optimize processes to drive consistency, speed, and customer delight, creating a foundation for long-term scalability and success.
- Champion a culture of continuous improvement, integrating customer feedback, analytics, and emerging technologies into team operations and decision-making.
- Represent the voice of Implementation at the leadership level, providing strategic insights and operational transparency to senior executives.
- Model transformational leadership, guiding teams through change with clarity, empathy, and an unwavering focus on delivering measurable impact for customers and the business.
Qualifications
Required:
- Proven track record of leading global implementation organizations that leverage technology, automation, and AI to accelerate customer time-to-value and drive measurable business impact.
- 10+ years of experience in Implementation, Customer Success, or related functions, including 5+ years in senior or global leadership within a SaaS environment.
- Demonstrated success in building and executing scalable implementation strategies that improve efficiency, consistency, and customer satisfaction.
- Exceptional leadership and team development skills, with experience inspiring and growing high-performing, diverse teams.
- Strong strategic, analytical, and communication skills, with the ability to influence cross-functional stakeholders and translate insights into action.
Preferred / Nice to Have:
- Experience with Digital Asset Management (DAM), Product Information Management (PIM), or Content Management Systems (CMS).
- Experience with data migration and technical implementation processes.
- Proficiency in project management tools (e.g., JIRA, Asana, or similar).
How We Do It – Our Values:
We are Customer Obsessed.
We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.We Own the Outcome.
We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.We are Transparent, Curious, and Candid.
We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.We Treat Everyone with Respect and Empathy. Always.
We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.
This position is eligible for hire in the following states:
AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment.
Canto is an Equal Opportunity Employer.
We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Why Canto is the Place to Be!
Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
Your Voice Matters – We foster open communication and transparency so every idea is heard.
Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
Balance that Works for You – We believe success comes from a healthy work-life harmony.
Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.
Come be part of something exciting—your future starts here!
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Remote Operations Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!