Provide end user support for local and remote users; 70% of tickets are level 1-3 support and troubleshooting.
Configure and maintain architecture and engineering applications; act as application owner between end users, IT and vendors.
Monitor Service Desk tickets and backup system; provide daily reports.
Consults users to determine present and future needs.
Set up and modify user accounts; regulate file access to ensure confidentiality and proper use.
Test and evaluate hardware and software to determine efficiency and reliability.

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