Infrastructure Analyst

About the Role: 

Come Ride With Us in our Woudenberg, Netherlands office, as our new Infrastructure Analyst. Reporting into our Senior Manager, Global IT Support, you’re the kind of person who loves being the first line of support when end-users need answers fast. You take pride in keeping local infrastructure running flawlessly, knowing that every smooth login, secure connection, and reliable system is thanks to your expertise. With your knack for diagnosing problems and delivering solutions across hardware, software, and networks, you don’t just fix issues, you ensure our entire global environment stays strong, connected, and ready for anything.

How You'll Make an Impact:

• Provide support for
  office
  infrastructure systems and applications (including
  conference rooms,
  MDM, security systems/cameras, and printers).
   

• Provide end-user support and coordinate with local vendors as needed.
   

• Assist
  in managing
  local and
  cloud-based
  servers and storage, including email, print, and backup systems, and their associated operating systems and software.
   

• Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures.
   

• Monitor and
  optimize
  LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards.
   

• Assist
  in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio.
   

• Support research efforts on products, services, and emerging technologies to aid infrastructure development.
   

• Assist
  in developing and executing test plans to check infrastructure and systems technical
  performance and
  report findings.
   

• Assist
  in the design and review of new systems, applications, and hardware;
  participate
  in capacity planning as needed.
   

• Help recommend and schedule security improvements and upgrades.
   

• Assist
  in compiling and
  maintaining
  the inventory
   of company software
  and h
  ardware
  assets
  , while
  tracking their corresponding licenses.
   

• Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures.
   

• Participate in annual disaster recovery tests and document results.
   

What You Bring to the Table:

• Bachelor’s degree in the field of computer science, information systems, or equivalent experience
   

• Prior experience working in an end-user-facing environment as either a direct
  support representative (L1)
  or point of escalation
  (L2 or L3)
   

• Certifications or training related to Microsoft,
  ITIL, or
  CompTIA
   

• 3
  -
  5
  years of related work experience
   

• Experience working in a team-oriented, collaborative environment
  and supporting a
  userbase
  of
  50
  employees or more
   

• E
  xperience in systems
  and user access
  administration
   

• Basic technical knowledge of networking hardware,
  software,
  protocols, PC, and platform operating systems (knowledge of Linux is a plus)
   

• Analytical and problem-solving abilities
   

• Understanding how to deploy S
  aa
  S environments, including hotfixes and patches
   

• Managing user roles, access requests, and emergency
  transports
  in accordance with
  internal security policies
   

• Familiarity with
  S
  aa
  S
  systems such as
  Asana, Power BI, Slack, Workday
   

• Knowledge
  and experience
  in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN,
  firewall
  management, and operating system configuration, security, as well as Active Directory
   

• Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object
   

• Basic automation programming skills (PowerShell, VBScript, Bash)
   

What we offer: