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communication customer service macos ehr google apps📋 Description
- Appointment scheduling: Call facilities to book patient appointments per preferences.
- Facility verification and sourcing: Update database; confirm in-network facilities for each patient.
- Results retrieval & upload: Get results from facilities and upload to EHR.
- Patient communication: Inform patients of details and respond to inquiries.
- Documentation: Record all appointment and referral data in Color’s EHR.
- Problem-solving: Resolve scheduling conflicts with empathy and efficiency.
- Collaboration: Coordinate with clinical and admin teams for seamless care.
- Patient support: Respond to inquiries and support tickets promptly.
🎯 Requirements
- Exceptional communication and interpersonal skills for cross-functional teams.
- Passionate about helping patients navigate healthcare; strong problem-solving.
- Excellent customer service, active listening, and professional phone skills.
- Experience with EHR systems in healthcare.
- Expert in Google Apps and macOS.
- Flexible, adaptable, and resilient in fast-paced ops.
- Ability to handle stressful situations effectively.
- Need private, secure workspace for PHI and HIPAA compliance.
🎁 Benefits
- Remote work with Color Health.
- 3-6 month contract.
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