Technical Customer Success Manager - Americas

We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation.

In 2024, we crossed the $100 million ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate.

And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

About the role:

As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills and expertise to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects. You'll work closely with customers to understand their unique business needs and technical environments, developing tailored recommendations to ensure they achieve their desired outcomes and realize the full value of their Camunda investment.

What You’ll Be Doing:

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.

What You Bring:

• Ability and/or willingness to use our product
• 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
• Strong understanding of high-level software development, cloud computing, and DevOps concepts.
• Advanced communication skills to articulate complex concepts clearly to diverse audiences.
• Ability to lead and navigate conversations with both technical and business stakeholders.
• Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.

Nice to haves:

• Experience in Enterprise Technology Architectures and understanding state-of-the-art Solution Architectures and their associated paradigms.
• Relevant industry certifications (e.g., CKAD / CKA, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
• Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers

#LI-AL1 #LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camunda located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camunda in our entities is as follows:

• United States: $104,500 to $156,800
• Germany: €69,500 to €104,300
• United Kingdom: £67,800 to £101,600
• Singapore: S$129,800 to S$194,700

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camunda Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundans.
• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $1,000 per year for self-driven learning: courses, certifications, books, you decide!
• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!