Technical Account Manager - EMEA

We are Camunda - \u003cstrong\u003ewhere your work will have real impact\u003c/strong\u003e! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://camunda.com/blog/2023/01/atlassian-camunda-hyperautomation/\"\u003eAtlassian\u003c/a\u003e, \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://camunda.com/blog/2024/08/catching-up-with-perseverance-mars-rover/\"\u003eNASA\u003c/a\u003e, and \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://camunda.com/about/customers/goldman-sachs/\"\u003eGoldman Sachs\u003c/a\u003e – orchestrate their most critical processes to drive digital transformation.\u00a0\u003c/p\u003e
\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eIn 2024, we crossed the \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://camunda.com/blog/2024/09/camunda-crosses-100m-arr-threshold/\"\u003e$100 million \u003c/a\u003emark in ARR – an incredible milestone in our growth story. We’ve been named in \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://www.gpbullhound.com/articles/top-100-next-unicorns-the-uk-france-and-germany-lead-with-the-most-promising-technology-companies-in-europe/\"\u003eGP Bullhound’s 2024 Top 100 Next Unicorn\u003c/a\u003e list, we’ve earned Flexa’s stamp as a \u003ca target=\"_blank\" rel=\"noopener\" class=\"PrimaryLink BaseLink\" href=\"https://flexa.careers/companies/camunda\"\u003etruly flexible workplace\u003c/a\u003e, and we proudly hold Great Place to Work certification in both the USA and UK. \u003cstrong\u003eAs a fully remote, global company, we’re rewriting the rules of how modern businesses operate.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e  \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAnd we’re just getting started!  We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading –\u003cstrong\u003e this role could be the one you’ve been waiting for.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eAt Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cstrong\u003eWhat You’ll Be Doing:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003cp style=\"min-height:1.5em\"\u003eServe as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eGuide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eDeliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eIdentify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eFoster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eRegularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat You Bring:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003cp style=\"min-height:1.5em\"\u003eAbility and/or willingness to use \u003ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://accounts.cloud.camunda.io/signup?_ga=2.47330343.127558761.1654184528-504024057.1654184528\"\u003eour product\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eAt least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eDemonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eSolid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eA proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eStrategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eWillingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eNice to haves:\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003cp style=\"min-height:1.5em\"\u003eExperience in enterprise automation, business process management, process orchestration, or robotic process automation\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eRelevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, etc.)\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eFamiliarity with Camunda products\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e#LI-AL1 #LI-DNI\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eWhat We Have to Offer:\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eCompensation\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eFor external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eBelow is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence. \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eThe annual Total Cash range for this position for Camundi in our entities is as follows:\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003cp style=\"min-height:1.5em\"United States: $134,200 to $201,300\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eGermany: €89,300 to €133,900\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eUnited Kingdom: £87,000 to £130,400\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003eSingapore: S$166,600 to S$249,900\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eIf you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eBenefits \u0026amp; Perks\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003eli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eRemote \u0026amp; Flexible: \u003c/strong\u003eWork from anywhere with the setup that suits you, \u003cstrong\u003ehome office budget, co-working space support, and flexible time off\u003c/strong\u003e to recharge when you need it.\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eIn Person Connection: \u003c/strong\u003eWe invest in meaningful face time through our \u003cstrong\u003eAnnual Kickoff \u003c/strong\u003e(Vienna in 2025, Madrid in 2026!), \u003cstrong\u003eteam offsites, and Camundi Connection Budgets\u003c/strong\u003e, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eHealth \u0026amp; Wellbeing:\u003c/strong\u003e Access locally tailored healthcare, \u003cstrong\u003eModern Health for global mental wellbeing, and an annual fitness reimbursement.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eFinancial Security:\u003c/strong\u003e Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProfessional Growth:\u003c/strong\u003e Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!\u003c/p\u003e\u003c/li\u003e\u003cli\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMore of what we offer globally \u0026amp; in your country can be found \u003c/a\u003e\u003cstrong\u003ehere\u003c/u\u003e\u003c/a\u003e.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cem\u003e”Everyone is welcome at Camunda” \u2014 \u003cem\u003eit’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!\u003c/em\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003cem\u003e\u003cstrong\u003eCome join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!\u003c/strong\u003e\u003c/em\u003e\u003c/p\u003e