Ticketing & Revenue Manager

About CAMP: The Family Experience Company

Founded in 2018, CAMP is a Family Experience Company known for pioneering a unique shop-and-play hybrid model. We are a dynamic, nationwide destination where retail seamlessly meets entertainment. Every CAMP store features rotating, immersive experiences designed to inspire families to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, we ensure it's bigger, bubblier, and wonderfully sillier than anywhere else.

You’ll own CAMP’s ticketing P&L across all digital and on-site channels: pricing, inventory, conversion, forecasting, and cross-sells. Your mission: grow top-line ticket revenue while maintaining excellent guest flow and loyalty.

• Revenue Optimization:  Design and lead revenue strategies (dynamic pricing, bundling, promotions) to maximize ticket yield and per-guest spend

• Conversion & E-commerce:  Monitor conversion metrics (online and in-person) and work with marketing/tech to reduce drop-off and cart abandonment

• Platform Management:  Oversee ticketing platform(s) configuration, including inventory tiers, timed-entry, dynamic rules, and promos

• System Integration:  Integrate ticketing with CRM, POS, membership, and cross-sell modules

• Performance Analysis: Produce dashboards and analytics for daily/weekly/monthly performance: revenue by channel, attach rates, variance, forecasting

• Capacity Planning:  Lead event/seasonal planning and capacity modeling

• Financial Integrity:  Collaborate with Finance to reconcile revenue, manage variance, and ensure integrity

Experience:  5+ years in ticketing, admissions, revenue, or guest operations within attractions, museums, live events, theme parks, or experiential retail

• Results:  Demonstrated success increasing ticket sales through pricing, bundling, or conversion strategies

• Technical Fluency:  Deep fluency with a ticketing system (Accesso, Gateway, Tessitura, AudienceView, etc.)

• Analytical Skills: Strong analytics skills (Excel, BI tools, dashboards)

• Leadership: Proven experience managing sales / guest-facing teams

• Communication:  Excellent stakeholder communication across Ops, Marketing, Finance, and Tech

• Direct experience with dynamic pricing or yield management systems

• Experience with memberships or subscription models

• A/B testing and conversion optimization experience

• Membership in INTIX or other ticketing industry networks

• Medical Coverage & Pharmacy Benefits including virtual doctor visits

• Dental & Vision Coverage

• Health Care Flexible Spending Account (FSA)

• Dependent Care Flexible Spending Account (FSA)

• Life & AD&D Insurance

• Long Term Disability

• Voluntary coverage such as Short-Term Disability (STD), Long Term Disability (LTD), Critical Illness, Accident, and Hospital Indemnity

• Mass Transit & Commuter Parking Programs

• 20% off fertility and family planning services

• Gym and Wellness Discounts

• Voluntary Pet Insurance

• 401(k) Plan (Employee contribution only)

• Employee Assistance Program

• 20% off all merchandise at CAMP

• Flexible Paid Time Off

• Parental leave that supports our team members and their families

• Paid holidays