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javascript css html mysql google analytics📋 Description
- Demonstrate understanding of CallRail’s business rules related to customers and transactions.
- Use CallRail resources to resolve issues and guide troubleshooting.
- Provide first-level tech support via phone, chat, web and email.
- Adhere to support protocols, ticketing, and escalation procedures.
- Maintain ACD availability and accurate ticket documentation.
- Atlanta office-based role; in-office Tuesdays and Thursdays.
🎯 Requirements
- 3-5+ years of professional experience with telephone support and troubleshooting
- BS in Computer Science or equivalent work experience
- Excellent communication and interpersonal skills
- Active contributor in a positive team environment
- Excellent analytical, troubleshooting and problem-solving skills
- Familiar with support tools (Excel, Google Drive, Zendesk)
🎁 Benefits
- Healthcare coverage for employees
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K with company match
- Hybrid work options with home office stipend
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