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salesforce data collection english call center commcare📋 Description
- Be first point of contact for participants; provide clear, respectful info.
- Collect feedback and data to support program improvement.
- Ensure trust, transparency, and accountability in GD operations.
- Follow standardized scripts to maintain messaging consistency.
- Escalate safety, fraud, or urgent issues to supervisors.
- Support other channels (SMS/outbound) for recipient support.
🎯 Requirements
- Degree/Diploma in Public Health, Nursing & Clinical Services, Community Health, or related.
- 2+ years in rural/public health with expectant mothers (advantage).
- Experience conducting monitoring or survey-based phone interviews (advantage).
- Proficiency in Dholuo language is MUST.
- Proficiency in English and Kiswahili.
- Tech-savvy; comfortable using smartphones/tablets for data collection.
🎁 Benefits
- Equal Opportunity Employer.
- Reasonable accommodations during application/interview.
- Supportive, flexible environment with opportunities for growth.
- Access to Candidate Application Prep Guide.
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