Related skills
communication customer service training📋 Description
- Lead a team of Intake Specialists to deliver great service.
- Direct point-of-contact for inquiries; resolve escalations.
- Manage 7 to 10 teammates with motivation and feedback.
- Monitor workflows to meet performance goals and policy compliance.
- Train and onboard staff; disseminate updates from leadership.
- Travel to the Denver office 3x per week.
🎯 Requirements
- Experience managing a team of employees.
- Strong leadership, mentoring and development skills.
- Experience with performance management.
- Proficient in Intake processes and FreedomCare systems.
- Must travel to Denver FreedomCare office 3x per week.
- Bilingual Spanish strongly preferred.
🎁 Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities
- Fun company events
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