Call Center Team Lead of Care (Medicaid in Missouri)

📋 Description

• Lead a team of 8 Care Specialists delivering quality service.
• Mentor team on Medicaid Missouri casework and inquiries.
• Review data across platforms and monitor KPIs.
• Support coaching, feedback, and annual performance reviews.
• Guide interviews and onboarding for new hires.
• Ensure policy adherence and high service standards.

🎯 Requirements

• 1-2 years leadership, coaching, and development experience.
• Performance management and corrective action experience.
• 3+ years customer service experience handling inquiries and complaints.
• Adaptable to change with strong change management skills.
• Lead through change using situational coaching and EI.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Strong organizational, problem-solving skills; able to work independently.
• Healthcare background with patients and caregivers.

🎁 Benefits

• Competitive compensation and benefits.
• Medical benefits and retirement plans.
• Wellness programs and team events.
• Ongoing learning and career growth opportunities.
• Inclusive environment and equal opportunity employer.