Call Center Talent Pool Req (Arizona)

Added
3 days ago
Type
Full time
Salary
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Related skills

onboarding healthcare empathy call center inbound

πŸ“‹ Description

  • Build a talent pool of customer service pros for FreedomCare AZ.
  • Roles include HomeCare Sales, Intake, Onboarding, Care Support, Field Onboarding.
  • Educate patients and caregivers on applications and enrollment.
  • Conduct virtual or in-person orientations; travel for Field Onboarding.
  • Provide empathetic, high-quality service; manage high-volume queues.

🎯 Requirements

  • Customer service skills; handle difficult situations and high-volume queues.
  • Excellent verbal and written communication; empathy and compassion.
  • Soft skills: listening, emotional intelligence, teamwork.
  • Problem-solving; stay calm and de-escalate callers.
  • Time management; prioritize tasks; meet/exceed expectations.
  • Technology proficiency; strong typing; note-taking and multitasking.

🎁 Benefits

  • Impact lives by supporting patients and families.
  • Growth opportunities and professional development.
  • Competitive benefits, medical, retirement, wellness.
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