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onboarding healthcare empathy call center inboundπ Description
- Build a talent pool of customer service pros for FreedomCare AZ.
- Roles include HomeCare Sales, Intake, Onboarding, Care Support, Field Onboarding.
- Educate patients and caregivers on applications and enrollment.
- Conduct virtual or in-person orientations; travel for Field Onboarding.
- Provide empathetic, high-quality service; manage high-volume queues.
π― Requirements
- Customer service skills; handle difficult situations and high-volume queues.
- Excellent verbal and written communication; empathy and compassion.
- Soft skills: listening, emotional intelligence, teamwork.
- Problem-solving; stay calm and de-escalate callers.
- Time management; prioritize tasks; meet/exceed expectations.
- Technology proficiency; strong typing; note-taking and multitasking.
π Benefits
- Impact lives by supporting patients and families.
- Growth opportunities and professional development.
- Competitive benefits, medical, retirement, wellness.
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