Call Center Specialist- ONSITE (Chesterfield, MO)

📋 Description

• Receive inbound phone calls to resolve issues with patients, doctors, and insurers
• Provide patient care to support pharma programs and triage to teams
• Aim to meet and exceed structured performance targets
• Document call information and data in operating procedures
• Use Knowledge Base as a foundation to resolve inquiries
• Maintain confidentiality of patient and proprietary information

🎯 Requirements

• High school diploma or GED required; Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care

🎁 Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Pre-tax transit benefits and free onsite parking