Answer incoming calls, emails, and inquiries; screen, transfer, resolve quickly.
Review, process, schedule, and authorize orders per department protocols.
Document updates and encounters in source systems per protocols.
Coordinate scheduling of appointments; resolve conflicts and urgent needs per policy.
Provide eligibility status and benefit information for participants.
Address participant and provider inquiries; escalate as needed.

🎯 Requirements

High School Diploma or Equivalency required
Minimum of one year in a call center or service role
Must be flexible with work hours
Excellent organizational and communication skills

🎁 Benefits

Medical, dental, and vision coverage.
Flexible remote/work-from-home schedule.
17 days PTO, holidays, and 6 sick days.
Career advancement opportunities.
Additional benefits.

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