Call Center Representative

📋 Description

• Answer inbound calls, screen and transfer requests
• Schedule and authorize orders per dept protocols
• Document updates in source systems accurately
• Coordinate participant appointments; resolve conflicts
• Provide eligibility and benefit information to participants
• Address inquiries from participants and providers; escalate when needed

🎯 Requirements

• High School Diploma or Equivalency required
• 1+ year in a call center/service role
• Flexible with work hours
• Excellent organizational and communication skills
• Available to work EST/CST business hours
• Strong documentation and data entry skills

🎁 Benefits

• Medical, Dental, Vision coverage
• Remote/work-from-home flexibility
• 17 days PTO, holidays, and 6 sick days
• Advancement opportunities
• Additional benefits offered