Call Center Representative

📋 Description

• Answer inbound calls, emails, and contacts; screen and transfer as needed.
• Review, process, schedule, and authorize orders per protocols.
• Document updates and encounters in source systems.
• Coordinate scheduling of participants' appointments; resolve conflicts.
• Provide eligibility status and benefit information.
• Escalate unresolved inquiries as appropriate.

🎯 Requirements

• High School Diploma or Equivalency required.
• Minimum 1 year in a call center/service role.
• Must be flexible with work hours.
• Excellent organizational and communication skills.
• Must be open to EST or CST time zone.

🎁 Benefits

• Medical, dental, vision insurance coverage.
• Remote, work-from-home schedule flexibility.
• PTO, holidays, and sick days.
• Advancement opportunities and internal promotions.
• Additional benefits beyond core perks.