Call Center Representative

📋 Description

• Provide exceptional customer service for benefits inquiries and enrollment.
• Use Salesforce and SharePoint to access docs and update records.
• Support onboarding of new clients to call center processes and systems.
• Assist with open enrollment and enrollment processing, eligibility research.
• Guide clients on online admin systems for new hires and eligibility changes.
• Assist with claims and resolve issues; update client benefits; produce monthly reports.

🎯 Requirements

• Excellent verbal and written communication; strong telephone etiquette.
• Flexible with changing priorities and deadlines; able to multitask.
• Proficient in Windows and Office Suite; internet skills.
• Experience using Salesforce, SharePoint, and call center systems.
• Strong organizational, prioritization, and detail-oriented skills.
• Life License required or completed within 3 months; ongoing CE.

🎁 Benefits

• Bonus eligibility and RSUs.
• Discretionary awards and a full benefits package.
• Medical, financial and other benefits including 401(k).
• Vacation, sick time and parental leave.