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billing quality assurance microsoft office call center lims📋 Description
- Develops, coaches, and manages quality staff to meet objectives.
- Coaches staff on billing strategy, training, and performance.
- Monitors QA, provides feedback, and conducts evaluations.
- Oversees inbound/outbound calls, chats, and emails.
- Ensures coverage for vacations and scheduling needs.
- Collaborates with internal teams to improve processes.
🎯 Requirements
- Bachelor’s degree or equivalent in healthcare, marketing, or business.
- 5+ years of quality call center experience.
- Experience with insurance claims software: Xifin, AMD, LIMS.
- Strong analytical skills to develop, analyze payments, and diagnose issues.
- Excellent written and verbal communication; strong interpersonal skills.
- HIPAA/PHI privacy training; proficient in Microsoft Office and Google Suites.
🎁 Benefits
- Medical, dental, vision, life and disability coverage.
- Fertility care benefits and free testing for employees and dependents.
- Pregnancy and baby bonding leave.
- 401k plan and commuter benefits.
- Employee referral program.
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