Related skills
documentation data analysis customer service stakeholder management healthcare📋 Description
- Partner with senior operators on a strategic roadmap for healthcare ops.
- Manage rollout of new initiatives, owning logistics and stakeholder alignment.
- Identify inefficiencies by shadowing staff and proposing improvements.
- Support automation through docs, testing, and hands-on implementation.
- Build and maintain process docs for call center and clinic operations.
- Develop reporting, monitor KPIs, and analyze trends for decisions.
🎯 Requirements
- 5+ years in fast-paced healthcare operations or builder roles.
- Hands-on experience leading or supporting call center teams.
- Strong analytical and problem-solving skills for efficiency.
- Able to manage multiple priorities in a dynamic environment.
- Excellent communication and cross-team collaboration.
- Technical curiosity and willingness to learn new tools.
🎁 Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- 401K
- Long-term disability
- Unlimited PTO
- Life insurance
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