Call Center Member Service Associate

📋 Description

• Assist members with online financial services and product questions.
• Process transactions for accounts, loans, and deposits.
• Help with new account openings and product inquiries.
• Advise on insurance options (life, disability, gap, etc.).
• Maintain professional call center etiquette and quality standards.
• Remote-hybrid role with initial 90–120 days onsite.

🎯 Requirements

• High school diploma or GED.
• Minimum 1 year of customer service experience.
• Call handling experience preferred.
• High-volume call center experience (50–70 calls/day) preferred.
• Must reside in Maryland, DC, or Virginia.
• Ability to maintain productivity and meet goals.

🎁 Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match and vesting.
• Paid leave, holidays, and sick time.
• Remote work options for applicable positions.
• Life insurance and disability coverage.
• Education assistance and employee referral program.