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crm salesforce microsoft office spanish medicare📋 Description
- Be the first voice guiding prospects and families through the PACE enrollment journey.
- Make outbound calls and handle inbound inquiries, educating on PACE eligibility and next steps.
- Coordinate warm handoffs to Enrollment/Outreach/Intake specialists for enrollment processing.
- Build trust over the phone and clearly communicate PACE value to move conversations forward.
- Thrive in a high-volume, mission-driven environment with relationship-building.
🎯 Requirements
- Minimum 3-5 years in healthcare call center or Medicare/Medi-Cal outreach.
- Reside in Mountain or Pacific Time zone.
- Ability to build rapport with older adults and family caregivers.
- Strong verbal and written communication; friendly, nurturing.
- Strong organizational and time management; handle high volume.
- Proficient with Microsoft Office, CRM (Salesforce), and contact center systems.
🎁 Benefits
- Medical, dental, and vision insurance.
- Short and long-term disability and life insurance.
- Flexible spending accounts and 401(k) savings.
- Paid time off and company-paid holidays.
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