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crm customer service microsoft office scheduling dispatch📋 Description
- Lead daily operations across customer service, scheduling, and dispatch
- Drive booking rates, conversions, and customer experience metrics
- Develop and execute ops strategies aligned with growth targets
- Coach and develop team members to improve performance
- Oversee workforce planning, reporting, and performance mgmt
- Optimize CRM and call center tech, incl. ServiceTitan
🎯 Requirements
- Experience leading a team of 5–15 call center/dispatch pros
- Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades
- Experience in HVAC, electrical, plumbing, sewer trades preferred
- Strong reporting and performance management skills
- Experience with ServiceTitan, or similar CRM and Microsoft Office
- Coaching and developing individuals on your team
🎁 Benefits
- Competitive pay with department bonus
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company paid life insurance
- Paid time off and holidays
- Company cookouts and team events
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